Refunds & Returns

Delivery FAQs

 

Where will the goods be Dispatched from?
We dispatch most of our goods from our premises in Boyle, Co.Roscommon, however on occasion, if we are out of stock of a product we may get it shipped directly from our supplier. 

How do you Deliver my Goods?
We will dispatch your goods via courier service, who will deliver the goods direct to your door.  If you are not available to take delivery please ensure an authorised person is available to do so.

Pre-Delivery Inspection
Pre-delivery inspection or PDI is the term given by manufacturers for the process performed by their dealers to ensure that a product is delivered in full and correct working order. Items (when applicable) go through a Pre Delivery Inspection by one of our trained mechanics before despatch. Items are drained of fuel and oil after inspection and before despatch. 

How long will my delivery take?
We aim to process all orders and have them dispatched within 1-2 working days, if we are out of stock of a product it may take longer however we will always contact you and let you know when you will expect delivery of your order. Larger machines take an exrta day to complete assembly and PDI.

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How can I track my parcel?
When your order is dispatched from our premises we will send you an e-mail confirmation which will have the tracking information on it.  For larger items on pallets, the freight company will contact you directly to arrange a suitable time and date for delivery.

Can I collect my order Instore?
Yes.  Please select Collect In Store as a delivery method and choose which store you wish to collect your order and we will have it ready for you to uplift.  We will contact you when your order is ready to be collected.

 

Returns Policy

Prior to dispatch
You can cancel your order at anytime prior to dispatch and we will refund your payment on the same day.  If however the item has been dispatched we would ask you to return the item to us and on receipt, we will refund your money less delivery costs and a 20% restocking handling fee.

Damaged in Transit
If your goods are damaged on delivery you have the right to refuse delivery, please inform us of this immediately and we will dispatch another product for you. If they are damaged once opened please inform us of this and repackage the goods which will be uplifted.  A replacement product will be dispatched.

Lost/Missing Deliveries
In the unlikely event that your parcel has not been delivered and cannot be traced, we will either refund your money or dispatch a replacement.  If you later receive the original package it must be returned to us or you will be charged for both items.

Not Satisfied with your item
If you are unhappy with your purchase for any reason - change of mind, wrong size, wrong item ordered, you can return your order within 21 days of purchase.  Please ensure that it is returned to us in an unused condition in the original packaging and with your receipt.  Once received you will be issued a refund less delivery costs and 20% restocking handling charge.

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Faulty Goods
If after some time your machine is faulty please contact us immediately and we will assess the problem.  If required we will send replacement parts or collect & repair.  If the product is covered under manufacturers warranty we will cover all costs involved in getting the machine back to us and repaired.  If the problem is not covered under warranty we would ask you to cover costs in this instance.